My spouse And that i not too long ago took a trip to your Virgin Islands and returned on 3/eleven/13. Our Flight home on American Eagle flight 4891 was delayed for take-off from St Thomas to San Juan. We had been designed to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in Ny after a two hour layover. We were reassured in St. Thomas that we'd make our link and that the airplane would wait for the connecting passengers. After we arrived in San Juan we discovered our flight experienced by now taken off. In wanting to solve this we have been scolded for visiting the Erroneous counter (We ended up sent by an American Eagle employee to the American ticket counter). Surprisingly though, While we had committed that “fake pas,†he was able to print a Jet Blue ticket from his American terminal! Luckily we have been at last on our approach to our desired destination – JFK in Big apple. Whenever we asked about our baggage the American agent in San Juan wasn’t confident what to tell us. He said they'd in all probability missed the flight to JFK in addition but to check after we arrived there. As we envisioned, our baggage didn't abide by us to The big apple so we submitted a assert and have been despatched on our way back to Lisbon, CT 3 several hours faraway from The big apple. Another morning, on three/eleven/thirteen, we termed American Airways about our luggage and that’s the place the runaround began. We ended up at first told that our bags Ought to have built it to JFK that morning but they might not explain to.
scheduling reference MKFCFC I am addressing this letter to you personally to specific my dissatisfaction regarding your services with regards to the flights referred to higher than.
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4. ‘Fallacy of Composition’ is associated which doesn’t turn out to be accurate since not automatically, the things which are true for combination can be real for individual.
Undoubtedly the worst flying knowledge I've ever had on a domestic flight! Late stry for no evident reason and took 40 mins to have to terminal. Then Yet another forty to have luggage. Horrible.
The complete opposite is your worker Liibide (sorry I didn’t obtain the spelling of his title). I wait to get in touch with him a Customer Service Rep. He did help me with some difficulties I had on my outgoing flight but fundamentally was of no help whatsoever with my return flight.
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Doubt if any one reads this but AA may be the worst airline in the world. Didn’t fly them for years on account of interior troubles.
I really like AA but remember to be sure they guarantee such things as the amusement together with other factors are carefully checked…..especially for the very long haul.
I've incorporated an posting that outlines your agency as getting the worst airline inside the business which is not something for being happy with. Dependant on my knowledge I'll say that I am never ever about to fly with your company all over again, and neither will everyone I am aware. I've already publically announced my frustrations with your airline on every one of the social networking web pages.
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American Airlines Purchaser service hotline is easily obtainable and client welcoming. Regretably, You need to wait close to 2 minutes to talk to a shopper service agent. You should hear a long speech pertaining to present updates.
Soon after this conversation, I´ve attempted to cancel our flight (obviously I didn´t would like to fly in this airplane any longer), although the attendant corporation brusquely warned us that Should the aircraft was fixed, our luggage would go Along with the plane! Even if I questioned For additional of three times to get my baggage. After +/- three several hours, even with a lot of folks scared and fearful the aircraft still left toward Miami. As Everybody within the plane lost the relationship that will take place at 21: 30h, AA knowledgeable us that we'd be reallocated in the subsequent and last flight of the working day, at midnight. Provided The dearth of Area we experience in the 1st flight (from São Paulo), we experienced managed to ebook the seat 20, which there are no chair before us, so a bit more space with the legs. Which fell down because of these problems with the hold off. Arriving at the airport, they designed us operate (the man of AA came in slightly car and reported to everyone Hurry up Men, hurry up) to your plane. Once we arrived for the door the supervisor informed us that we must go separate in the plane and that we dropped the chair twenty. She explained to us that she had to independent others people to to let an adult with a child. Humorous no?? What does she preferred?? My 6 many years aged boy traveling by yourself??? I just claimed which i needed to fly together, it absolutely was our last day of holiday vacation. I even settle for being accommodated on the subsequent flight, she just mentioned, no you may fly With this one, and once again I heard, your baggage will go on this flight. My son recognized what was he said discussed and start to cry because he didn´t planned to be separated from one of us.
I are already an AA customer for over twenty five years. Your service is becoming disappointing to convey the least. It really is in all regions of service from sign in to , tavel to baggage managing.